Support
Questions, problems or ideas about CrossAdapt on iPhone, Apple Watch, Android or the web: email support@crossadapt.app and a person will answer.
Looking for how to do something? The guide walks through every part of the app, step by step.
Getting an account
CrossAdapt accounts are by invitation. If your gym uses CrossAdapt, ask the front desk for an invite or use your gym's join page. Training on your own? Request an invite on the sign-up page. Once invited, sign in on the iPhone or Android app with the same email or with Sign in with Apple.
If you signed in and see “Setting up your athlete” for more than a minute, tap Try again. If it keeps happening, email us from the address you were invited with.
Apple Watch
- Install CrossAdapt on the watch from the Watch app on your iPhone (My Watch › Available Apps), then sign in on the iPhone so today's session reaches the watch.
- Allow heart rate and workouts when the watch asks. Without them a workout still runs, but the result has no heart rate.
- Lost a workout mid-piece? Reopen CrossAdapt on the watch: an interrupted workout resumes where it stopped.
Apple Health and Health Connect
The watch app saves workouts to Apple Health and reads heart rate, active energy and distance while one runs. The iPhone app reads your date of birth and latest body weight to fill in your profile, and keeps both on the phone. Change any of these in the Health app: tap your picture, then Apps › CrossAdapt. The Android app reads only your latest body weight from Health Connect, keeps it on the phone, and asks first; change that in Health Connect’s settings. Our privacy policy has the details.
Live Activities
While the watch runs a piece, the clock shows on the iPhone's Lock Screen and in the Dynamic Island. If it doesn't appear, check Settings › CrossAdapt › Live Activities on the iPhone.
Your gym
Class bookings, memberships, invoices and waivers belong to your gym, so questions about a charge, a booking or a membership are best answered by the gym's front desk. Gym owners and staff can email us about anything in the gym's CrossAdapt account.
Deleting your account
In the iPhone or Android app, or on the web, go to Profile › Delete account. That removes your account, profile and results straight away. You can also email support@crossadapt.app from the address on your account and we'll do it within 30 days. Your gym keeps its own records of your membership under its own policies.
Contact
Email support@crossadapt.app. CrossAdapt is made by Always Varied, LLC.