Messages and community

Announcements

Tell members about a holiday schedule, an event or a change, by email, push or both.

1. On the web, open your gym and go to Messages. Tap New announcement.
2. Write a Subject and the Message. It's plain text: a blank line starts a new paragraph, and a push shows the first line.
3. Under Who it goes to, choose the statuses to reach. Choose none for every current member (trial, active and frozen).
4. To narrow it, Only people who came to picks class types attended in the last 30 days, for example everyone who came to Barbell Club.
5. Choose Send by email, push or both, and send.

Emails come from your gym's name, and replies go to the gym's email address. Every email has a one-click unsubscribe link, and members choose which announcements they get on their phone. Owners, admins and the front desk can send announcements.

Automatic notices

CrossAdapt sends these for you, by email, push or both, depending on what each member has chosen:

• An invitation to join, and an email asking for a card when you Collect card.
• A class they're in is cancelled, or a waitlist place comes up.
• Staff book or cancel an appointment for them.
• An invoice is issued, is due in three days, or is one or seven days past due.
• A coach scores them, or a shout-out names them.
• An @mention or a staff post in chat, and challenge updates.

Everything sent, at the bottom of Messages, is the log of every announcement and notice, so you can check what someone was told and when.

Waivers and documents

1. In Documents, tap New document.
2. Give it a title, choose the kind (Waiver, Policy or Other) and who it's required of (members, trials), and paste in the text.
3. Save. Members are asked to sign it in the app or on the web, typing their name.

Editing the text makes a new version, and everyone signs again. Retire stops a document being asked for; the signatures stay. Each member's page shows what they've signed, and Record paper signature covers anyone who signed on paper before CrossAdapt. To make signing a condition of training, turn on An unsigned waiver blocks booking and check-in in Booking rules.

Highlights, chat and points

Turn each on or off for members in Settings › Class booking: high fives and Highlights, the gym's chat room, and the points board.

Highlights

The week's PRs, firsts and milestones from members who share them. Post a shout-out to name someone; they get a notice. Hide a moment from members, see Who high-fived it, or Take down a shout-out.

Chat

Post as staff (members get a push), and moderate: Take down a message, Mute someone for 1, 7 or 30 days, or Remove from chat.

Points

The members' points board, this month and all time. Keep off the board leaves someone out; Put back undoes it. The points board is never shown on the gym's TV.

On the phone, the same tools are in Profile › My gym: Highlights (press and hold for Hide from members and Shout-out) and Chat (“Post as staff, and moderate”).

Challenges

1. In Challenges, tap New challenge and start from a template: Classes (a number in a month), Every week, Daily check-off, Retest, Together (a gym-wide total) or Team season.
2. Set its dates and details, and save. Members see it on Today and in Community, and get a notice when it starts.
3. Members join themselves, or tap Put every current member in. For a team season, draft the teams.

While it runs, follow the standings and Give points for spirit. End it today finishes it early. Challenges can be made and run from Profile › My gym › Challenges on the phone too.

Moderation

When a member reports a photo, a username, a chat message or someone's behaviour, it lands in Moderation under Open reports. Every staff role can answer, and CrossAdapt's moderators see every report too. Aim to answer within a day. Depending on the report: Take the photo down, Reset the username, Take the message down, or Close, nothing to do. The person reported isn't told who reported them.

New profile photos are checked automatically, and most are approved straight away. One the check isn't sure about waits under Photos waiting for review: Approve or Refuse it.