Schedule and appointments

The schedule

On the web, open your gym and choose Schedule. It shows the Week or Month of classes, filled in from your timetable (see Class types and the timetable). Choose a class to see who's in it.

• New class adds a one-off class that isn't on the timetable, like a holiday workout or a special event.
• Classes and timetable is where class types and the weekly timetable live.
• Kiosk opens the check-in kiosk on this device.

On the phone, Profile › My gym › Schedule shows the week's classes and appointments, and Today's Classes today opens each class's screen. Every staff role can use the schedule.

Bookings and check-in

Each place in a class is Booked, on the Waitlist, Checked in, Cancelled, a Late cancel or a No-show.

Book a member

Find them and tap Book, or Check in now if they're standing in front of you. When the class is full, Book anyway goes over the limit.

Check in

Tap Check in beside a name; Undo check-in reverses it.

No-show

Mark anyone booked who didn't come.

Cancel

Cancel someone's place. Close to the start it counts as a late cancel; Cancel, no penalty doesn't.

When a place opens in a full class, the first person on the waitlist moves in automatically and gets a notice. Members can also book, cancel and check themselves in from their phones, and check in at the kiosk.

Changing or cancelling a class

• Change this class changes one class (its day, start time, length, coach or places, with a note to members) without touching the timetable. A class changed by hand keeps its changes even if the timetable changes later.
• Cancel this class cancels it, with an optional reason. Everyone booked gets a notice. Restore class brings it back.

Both work from the class screen on the phone too.

Booking rules

Owners and admins set them in Settings › Class booking:

Reservations open, and close

How many days ahead members can book, and how many minutes before class booking closes.

Self check-in opens, and closes

The window, around the start, when members can check themselves in.

Late cancel within

Cancelling inside this many minutes of the start counts as late.

Classes a day

A daily limit, or blank for none.

Monthly streak

How many classes a month keep a member's streak going.

Waitlist when a class is full

On, and full classes take a waitlist that promotes itself.

A past-due balance blocks booking

Members who owe money can't book until they pay.

An unsigned waiver blocks booking and check-in

Members sign before they train.

Booking a class takes a membership

On: members book only while they hold a membership. Off: any trial or active member books, and memberships only add their plan's limits.

The same section turns on members' high fives and Highlights, the gym's chat room, and the points board. Save with Save rules. A membership plan can also limit how many classes it books; see Membership plans.

Appointments

Appointments are one-to-one sessions, such as personal training, booked into a coach's hours.

Set them up

1. Go to Appointments › Types and hours.
2. New appointment type: name, description, length, colour and price. A member pays with a credit from their plan; without one, the desk charges the price, and members can only book it themselves if it's free.
3. Under Coaches' hours, Add hours for each coach: the days and times they take appointments, and which types. Coaches can set their own hours; owners and admins set the types.
4. In Settings › Personal training, decide whether Members book their own sessions, how often sessions start, the buffer between them, a limit per coach per day, how far ahead members can book, and whether a late cancel or a no-show uses the credit.

Book and run them

In Appointments, tap Book appointment, choose the member, type, coach and one of the free times. The desk can book any time a coach is free, whatever the members' booking window. After the session, mark it Completed or No-show; a late cancel can be waived. The member gets a notice whenever staff book or cancel for them. On the phone, appointments are in the staff Schedule with Complete and No-show.